Bespoke Barware

Creators and importers of unique barware

Call us on 0208 525 9366

Delivery and Returns

Delivery & Returns information for Retail sales

Fulfillment:

We aim to deliver your order within 5 days of receiving it. Should you require your items more urgently please choose express shipping – orders will be shipped next day via UPS overnight service. Please note that UPS do not deliver on weekend days.

Delivery pricing is given below for guidance. For small parcels up to 2kg we use Post Office 2nd class parcel service (£3.95 or £4.95 depending on size) – shipping time is 2-3 days. For parcels marked as express and parcels above 2kg we use the UPS next day service which includes insurance (£5.95 and upwards). Your shipping rate is calculated at check out based on your address and the size and weight of your shipment. If for any reason the shipping calculated is not appropriate for your order, we will contact you directly by email.

We will send you a Confirmation Notice via email when your order has been dispatched.

Postage/Delivery:

next day 2-3 days
UK Mainland  £5.95 – one medium box over 2kg (up to 8 single mugs or similar). £12.95 – one large box (up to 18 single mugs or similar). 

£16.95 – one extra large box (up to 40 single mugs or similar). 

£22.95 – two large boxes (up to 80 single mugs or similar)

£3.95 one  small box (up to 2kg)£4.95 one medium box (up to 2kg)
Ireland  price calculated at checkout  n/a
Europe & Rest of World  n/a price calculated at checkout

Some countries/regions are outside of the standard shipping zones and the shipping rates given at checkout may not be accurate. If an additional shipping cost applies to your order we will contact you immediately to let you know. Please note that you may be charged import duty & taxes as determined by the Government guidelines for your country.

Please note that we may not be able to process your order in full for any of the following reasons:

  • If the product you ordered is out of stock. In this instance we will contact you via email with a stock arrival date or you may choose to receive a refund on the out of stock item, or cancel your order entirely.
  • If we are unable to authorise your payment
  • If our delivery companies are temporarily unable to deliver due to conditions that are beyond our control.

Returns Policy:

Bespoke Barware sells only quality items. Our ceramic ware is hand-made and some items may not look exactly as seen on our website – they may differ slightly in colour & size. This is completely normal for hand-made ceramic ware.

We take extra care in packing items as some are fragile, but if your item arrives damaged please contact us within 24hrs of receipt. Please include pictures of the damaged item(s) and the packaging and also your mobile number. We will arrange for the damaged item to be sent back to us & upon its arrival we will send you a direct replacement.

Please refer to section 12 of our general Terms & Conditions for our full Cancellation and Returns policy.

Delivery & Returns information for Wholesale sales

Fulfilment

We aim to have your items dispatched within 5 days of you placing an order. Should you require your items more urgently, please contact us directly and we’ll endeavour to meet your needs. All our ceramic ware is hand crafted and means that sometimes it takes longer to fulfil orders that include ceramics – we’ll email you within 24 hours of receiving your order if we are unable to fulfil within the usual timeframe.

We will send you a Confirmation Notice via email when your goods have been dispatched.

Delivery pricing is given below for guidance – your shipping rate is calculated at check out based on your address and the size and weight of your shipment.  If for any reason the shipping calculated is not appropriate for your order, we will contact you directly by email.

Postage/Delivery

same day next day 3-5 days
London  £25 call for details as below  n/a
UK  n/a £16.95 – one large box (up to 40 single mugs or similar) £22.95 – two large boxes (up to 80 single mugs or similar)£29.95 – three large boxes£34.95 – four large boxes£44.95 – five large boxes£55.95 – six large boxes£69.95 – seven to twelve large boxes (on a pallet)£120.00 – 2 pallets

£160.00 – 3 pallets

£195.00 – 4 pallets

 n/a
EU  n/a n/a price calculated at checkout
Rest of the World  n/a   n/a price calculated at checkout

Your items will be delivered by UPS. Sometimes orders may incur additional delivery charges due to weight and size. If this is the case we will contact you directly to let you know.

Some countries/regions are outside of the standard shipping zones and the shipping rates given at checkout may not be accurate. If an additional shipping cost applies to your order we will contact you immediately to let you know.

Please note that we may not be able to process your order in full for any of the following reasons:

  • If the product you ordered is out of stock. In this instance we will contact you via email with a stock arrival date or you may choose to receive a refund on the out of stock item, or cancel your order entirely.
  • If we are unable to authorise your payment
  • If our delivery companies are temporarily unable to deliver due to conditions that are beyond our control.
Returns
Bespoke Barware sells only quality items. Our ceramic ware is hand made and some items may not look exactly as seen on our website – they may differ very slightly in colour & size. This is completely normal for hand made ceramic ware.We take extra care in packing items as some are fragile, but if your item arrives damaged please contact us within 24hrs of receipt. Please include pictures of the damaged item(s) and the packaging and also your mobile number. We will arrange for the damaged item to be sent back to us & will send you a direct replacement.Please refer to section 12 of our general Terms & Conditions for our full Cancellation and Returns policy.

Terms & Conditions

Please refer to our general Terms & Conditions.